Details on this page concerning TICKETS are to the best of our belief the various ways to purchase and validate a ticket at the time of writing. Things change! Please consult the Edinburgh Trams web site for the most up to date information and to ensure you know what to do.
Ways to pay – a passenger must purchase a ticket before travelling, no tickets are available for sale on the tram, and if travelling without a valid ticket, then a “fine” is imposed of £10. 00 which is known as a Standard Fare.
Ticket Vending Machines are available on all the platforms (except Murrayfield Stadium where the machines are at street level before entering the stairs). It is possible to purchase a single one journey ticket or a day ticket from these machines. Coins but not bank notes are accepted. The machines do not give change. A minimum spend of £3.00 is required if paying by a charge card. 4 languages are available being English, German, French and Italian.
The translation is not great but should be sufficient for most foreign speakers. E.g. it would be possible to translate into German a Day Ticket as Tageskarten, Airport to Flughafen, and so on.
A “citysmart” card can be purchased and loaded with money. This is a prepaid card. Details at www.youcitysmart.com This can be used on a Lothian Bus or Edinburgh Tram. This card is valid for use except in the Airport premium tariff section between Airport and Ingliston Park & Ride stops. By holding the card against the platform validator, the cost of a journey is deducted.
m-ticket which can be purchased through a smart phone mobile phone app. (see some technical details below from a press release by the company). It is necessary to download the Transport for Edinburgh app and select “My m-tickets” and set up an account. Tickets can then be purchased and downloaded direct to a mobile device. The ticket requires to be activated by scanning the QR code in the tram stop shelter before boarding. The app also provides live information on departures; it changes depending on where the passenger is on the network, and can provide latest travel information.
Ridacard, which are pay in advance season tickets and provide unlimited travel on buses and trams. These require to be validated.
Scottish National Entitlement Cards (SNEC), only those issued by the City of Edinburgh Council, are valid for free travel on the trams. Blind or visually impaired holders of SNEC issued by other local authorities can also travel free on the trams. These cards should be validated before travelling.
Validating – to validate a smartcard it is necessary to hold this against the validating machine (near end of platforms) where shown, and wait for a green tick to be seen.
All details are available from the Edinburgh Trams website, and also details are available on all tram stop shelters. Please check for the most up to date information as things change!
Please consult the Official Channels before using the services -
Tram Times and Info 0131-555-6363
Customer Services 0131 475 0177 (08.30 to 17.00 Mon to Fri)
For those interested in the mobile app and how it works, this is a Press Release that we obtained with details from the Company involved in providing the m-ticketing service.
Following the phenomenal success of Lothian Buses’ m-ticketing services in Edinburgh, Corethree has now developed and deployed an innovative solution for the launch of the new Edinburgh Trams service. Passengers can now select, purchase and download mobile tickets to their own mobile device in seconds to remove the hassle of finding the right change or queuing for tickets.
Extra security measures have been added to Corethree’s standard m-ticketing solution, as tram passengers are required to activate their m-ticket at the tram stop using QR codes before boarding, to assist in ticket inspection.
Ticketing has come a long way since the first tram service in Edinburgh back in 1871. Corethree are now leading the way to create innovative mobile solutions for numerous transport systems across the UK, including bus, train, tram, ferry and cycle. Future developments of Corethree’s mobile solutions will include multi-operator and multi-modal m-ticketing services, offering commuters greater choice of the mode of transport they would like to use and the ability to purchase tickets whilst on the move.
Edinburgh’s new tram service was launched on 31st May 2014 consisting of 27 trams, each with the capacity of 250 passengers, travelling between York Place in the city centre and Edinburgh Airport. As part of the managed service, Corethree offer a CMS (content management solution) and real-time business intelligence of passenger’s behaviour, enabling Transport for Edinburgh to enhance their ticketing products and service by delivering tailored dynamic ticketing options and real-time customer service solutions.
This new service has already received a great deal of attention from passengers and Transport for Edinburgh m-ticketing sales continue to grow rapidly.
Stevie Chambers of Transport for Edinburgh, commented -
"Working in partnership with Corethree, we’ve recently updated our m-ticketing app with new features and a fresh look under the Transport for Edinburgh brand. We’d already seen fantastic adoption of our m-ticketing solution for Lothian Buses in Edinburgh, and the addition of tickets for Edinburgh Trams makes the offering even more attractive - the most convenient and flexible platform for integrated ticketing.”
Richard Stevenson, Product Specialist at Corethree said -
"Corethree continue to raise the bar in terms of innovation. We have developed and deployed a tram m-ticketing solution in record time for Transport for Edinburgh to meet the launch of their new tram system. The solution is highly secure and has been specifically enhanced for the introduction of trams in Edinburgh, allowing the passenger to activate their ticket while at the tram stop using QR code technology.
We are also delighted to offer further payment options within our award winning mobile wallet with the imminent introduction of Barclays Pingit. Passengers in Edinburgh will have greater choice when paying for their tickets as they will be able to pay via credit / debit cards or using Barclays Pingit payment solution, even if they are not a Barclays customer."
- See more at: http://www.corethree.net/news/2014/july/corethree%e2%80%99s-m-ticketing-app-proves-a-sensational-success-for-transport-for-edinburgh. html#sthash.syYMMHma.dpuf
Copyright 2013 -17 www.edinburghtrams.info
All rights reserved.
All photographic images and text are Copyright Chris O'Brien. Moral right are asserted